Our Real Warranty

Whilst others advertise 'lifetime' warranties that actually cover very little, we're confident in what we install, which is why we provide 3 years of worry free coverage on both your glass and hardware.

We guarantee that our work will be performed in a competent and workmanlike manner, that all components we provide will be of quality and free from defects in materials and workmanship, and that we'll address any applicable issues and concerns promptly so long as you properly use and care for your shower door or mirror.

Glass & Hardware Components

We warrant our glass and hardware components to be free from defects in materials and workmanship for 3 years. We'll repair or replace any faulty component subjected to normal conditions of use and handled and maintained in accordance with our care guidelines. This warranty does not cover wear and tear, such as staining, corrosion, or discoloration, nor damage in any part, such as scratches, dents, or shattering resulting from incorrect use, accidental damage, and improper care, or if the component or the space in which it's installed is altered.

Workmanship

You'll know right away your shower door is working well, but you can rest easy knowing that our installation workmanship is covered for an entire year. At our sole judgement, we'll address any issue with your shower door or mirror, such as misalignment, roughness, excessive water seepage, or squeaking.

Water Resistance

Frameless shower doors are designed to be water-resistant, but just like curtains, they are not water proof. Minimal water seepage can occur under normal shower conditions. Shortcomings of the design and construction of your shower space, excessive water pressure, or directing the shower spray directly at seams or gaps of the enclosure can result in water seepage that is not covered by this warranty.

Supplementary Components

Supplementary components, such as sweeps, seals, gaskets, and caulking are considered wear and tear items, meaning they are low-cost and their wear will vary from person to person. Servicing and replacement of these supplementary components is readily available for purchase from us and other vendors, including online. We can also replace these as part of our shower door maintenance services.

Filing a Claim

Filing a warranty claim is easy! Just send us an email to team@clairon.glass, and we'll send you a form requesting the information required to report and detail the problem you're experiencing. We'll promptly address all valid claims. Please note that claims may be subject to our inspection and approval before a remedy is provided.

Legal Disclaimer

Except for the Limited Warranty stated here, there are no express or implied warranties of any kind and no warranties of merchantability or fitness for particular purpose, and no warranty shall be implied by operation of law or otherwise. In no event shall Clairon be liable for indirect, special, incidental, or consequential damages of any kind, even if such damages are foreseeable and even if Clairon has been advised of the possibility of such damages.

Clairon’s responsibility to provide a remedy under this warranty shall be limited to either a repair, the provision of a replacement, or a refund of the purchase price of the Component in question. The repair, refund or replacement shall constitute the limit of Clairon’s liability and obligation for any defect in hardware components, glass components, supplementary components, and workmanship. Clairon does not assume any responsibility beyond the cost of the original purchase. Our warranty is offered only to the original purchaser. The warranty may not be assigned or transferred to someone else, and terminates upon sale of the real property in which the Work has been performed. Clairon shall be the sole judge as to whether Components have been properly handled, cleaned, used, or maintained.